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211 System Promises Help At All Hours For Yolo County Residents



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(Sacramento, CA)
Wednesday, January 18, 2012
Patty Wong is the Yolo County Librarian.  She says the new 2-1-1 Yolo number uses existing Sacramento County operators.  Callers can access Yolo County's Health and Human Services database of helpful information at any time…and in any language.

WONG:  "The 2-1-1 call center will look up the information for Yolo County, be able to refer them to that service and say that information out loud. The AT&T language line operator will translate that information and stay on the line."

Wong says the calls so far have included questions about immunizations, emergency shelter, job skills, and tax help.
 
She says Yolo County is one of the last in the state to get a 2-1-1 system. 
 
It's expected to cost more than $150,000 to run.  Kaiser Permanente of Northern California donated $50,000 to the program for this year only.  Yolo County and Davis are paying the rest.  
 
The database is also available online.  Click here for a link. 
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